Returns and Refunds

1. Introduction

1.1 We understand that from time to time you may wish to return a product to us.

1.2 We have created this policy to enable you to return products to us in appropriate circumstances.

1.3 This policy shall apply to all of our customers, irrespective of their geographical location.

1.4 This policy shall apply to all orders submitted through our website.

1.5 This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).

2. Returns

2.1 If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if: 

(a) we receive the returned product within 14 days following the date of dispatch of the product to you

(b) the returned product is in its original unopened packaging, with any labels still attached, and otherwise in good condition. 

(c) you comply with the procedure set out in this policy in relation to the return of the product

3. Returns procedure

3.1 In order to take advantage of your rights under this policy, you must contact us to obtain a return authorisation number and then send the product to us with a covering note quoting that number.

3.2 Products returned under this policy must be sent by Royal Mail tracked or courier of your choice, delivery to Therapy Hand Ltd, 3 Millar Road, New Cumnock Ayrshire KA18 4AJ.

3.3 You will be responsible for paying postage costs associated with returns under this policy.

4. Refunds

4.1 We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.

4.2 We will refund to you the original delivery charges relating to the returned product.

4.3 We will usually refund any money received from you using the same method originally used by you to pay for your purchase within 14 days following the day we receive your returned product

5. Improper returns

5.1 If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product: 

(a) we will not refund the purchase price or exchange the product

6. Our details

6.1 This website is owned and operated by Therapy Hand Ltd

6.2 Our principal place of business is at 3 Millar Road, New Cumnock Ayrshire KA18 4AJ.

6.3 You can contact us:

(a) by telephone on (01290) 558077

(b) by email hello@therapyhand.co.uk